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Refund Policy

Last updated 2026-06-06

Refund Policy

This page is the plain-English summary of how refunds work on jusCode. It mirrors Section 8 (No-refund policy) and Section 10.3 (Refund of unused prepaid balance on Kalmantic-initiated suspension) of our Terms of Service. If anything below conflicts with the Terms, the Terms control.

Default: no refunds

All fees paid to Kalmantic (the operator of jusCode) are non-refundable except where required by applicable law.

  • Credit packs are non-refundable in whole or in part, whether consumed, partially consumed, or unused. Once you complete a credit pack purchase, the funds are committed to the Service.
  • Seat subscriptions are non-refundable. Pro-rated refunds are not provided for mid-period cancellation. To stop future charges, cancel before the next billing date — the cancellation takes effect at the end of the current billing period and you retain access until then.
  • Pre-order merchandise (e.g. the g.o.a.t. tee on /store) is refundable only until the order ships. After shipment, returns are not accepted unless required by your local consumer-protection law.
  • Chargebacks filed without first attempting to resolve a billing dispute with us by emailing legal@juscode.co may result in account suspension and may be challenged through our payment provider (Paddle, who is the merchant of record for jusCode purchases).

Exception 1 — Statutory consumer rights

If your local consumer-protection law provides a statutory refund right (for example the EU's 14-day cooling-off period under the Consumer Rights Directive, where it applies to digital services), you retain that right. To exercise it, email legal@juscode.co with your account email and the purchase you want unwound. Where the local law conflicts with anything on this page, the local law controls.

Exception 2 — Refund on Kalmantic-initiated suspension

If we suspend or terminate your account under Section 10.2 of the Terms for a reason that is not payment fraud, chargeback abuse, suspected money laundering, sanctions / export-control violation, or any other ground that would make a refund unlawful — and you have a positive unused credit balance at the moment of suspension — we refund the unused portion of your prepaid balance to your original payment method.

Refund amount is the lesser of:

  • The unused prepaid credit balance in your wallet at the time of suspension (in USD value, at the credit-pack purchase rate), and
  • The total amount you paid Kalmantic for credit packs in the 90 days preceding the suspension that has not been consumed by usage.

Seat-subscription fees already invoiced for the current billing period are non-refundable. Consumed credits, billed seat fees, and any fees passed through to our payment provider (interchange, currency conversion, taxes already remitted) are not refundable.

Timeline. Refund is initiated within seven (7) business days of the suspension. Settlement through Paddle may take an additional 3–10 business days depending on your payment method and bank. The refund posts to the same payment method used for the original purchase. If that method is closed or unreachable, we will email the contact address on file to arrange an alternative.

How to request a refund or raise a dispute

Email legal@juscode.co with:

  1. The email address on your account
  2. The Paddle receipt / transaction id (txn_…) or the purchase_id from your /developer?tab=billing history
  3. A short description of what you'd like refunded and why

We respond within 10 business days. If we agree the refund is owed, we initiate it on the same response. If we decline, you'll get a written reason; if you believe the decline is incorrect you can dispute it by replying to the same thread within 30 days.

What is NOT refundable

  • Credits already consumed by inference requests
  • Seat-subscription fees for the current billing period (cancellations take effect at period-end)
  • Currency conversion, interchange, or tax-remittance fees passed through to Paddle
  • Any purchase made more than 90 days before the request, except under Exception 1 or 2
  • Terms of Service — full agreement, including Sections 8 and 10.3 that this page summarizes
  • Privacy Policy — how we handle the data tied to your account and purchases
  • Acceptable Use Policy — what activity can trigger account suspension under Section 10.2